2019 Spring Leadership Workshop
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Susan Salgado, PhD presents: "Practice Leadership & Developing Your Office Culture" The Redbury Hotel New York

 Export to Your Calendar 4/4/2019 to 4/6/2019
When: 4/4/2019 - 4/6/2019
Where: Map this event »
The Redbury Hotel New York
29 E. 29th Street
New York, New York  10016
United States
Presenter: Susan Salgado, PhD
Contact: Molly Major
858-272-6560


Online registration is available until: 4/6/2019
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Susan Reilly Salgado, PhD Presents:
Practice Leadership & Developing Your Office Culture


Course Outline

We’ve all heard the buzz word “organizational culture”. But what is it, really? How do you create a great culture? And how can having a strong culture impact the performance of your practice? Can a great culture actually lead to better patient experiences?

 

Susan Reilly Salgado, Ph.D., is an expert in organizational culture, leadership and customer experience, and is well-versed in the challenges of creating a great patient experience for children and families in dentistry. In this 9-hour, interactive workshop, Susan will help us focus on what we need to do as the leaders of our practices to ensure that we have strong teams, productive work environments, and that we provide ‘wow’ experiences to our patients and their families.

 

Susan’s experience over the last 20 years has taught her that there is a basic truth in customer service: happy employees = happy customers. It is nearly impossible for team members to generate caring, thoughtful, patient, attentive customer service if they work in an environment where they feel undervalued, frazzled, overworked, or unappreciated. Moreover, if teams don’t trust one another, or  don’t feel they can rely on one another, productivity breaks down, and the customers feel it. By creating trusting, caring work environments with a high degree of accountability, we can ensure a consistently great work experience for our teams that will result in the best customer experiences for our patients.

 

At the end of the workshop, you will be able to answer the following questions:

  1. How do great leaders inspire employees to deliver outstanding “customer” experiences?
  2. How can leaders foster a caring culture with strong teamwork, while still having intense accountability to high standards of excellence?
  3. How can leaders create and leverage a strong organizational culture to ensure the consistency and authenticity of the customer experience?

 

In this highly interactive workshop, Susan will share anecdotes, teach models, and run exercises that will give us actionable
take-aways to help create stronger teams and consistently excellent patient experiences.




About the Speaker:

Susan Reilly Salgado, Ph.D., is a consultant and speaker on the impact of leadership and culture on customer experience. Having worked for nearly 20 years with famed restaurateur, Danny Meyer of Union Square Hospitality Group, Susan leverages her academic and professional experience in organizational behavior to help organizations create remarkable workplaces that can deliver great customer experiences. In addition to her Ph.D. from NYU, Susan holds a BS and an MBA from Lehigh University, and in 2016, she was named one of Fast Company’s 100 Most Creative People in Business.


Course Schedule:

Date

Time

Event

Location

Thursday, April 4th

5:30 pm – 7:30 pm

Welcome Reception

BAR MARTA

 

 

 

 

Friday, April 5th

7:30 am – 8:30 am

Continental Breakfast Buffet

included in room rate, hotel guests only

Vini e Fritti

 

8:30 am – 12:30 am

Workshop with 20 minute AM Break mid-way through

Redbury Ballroom

   12:30pm - 1:30 pm Smile Savvy Luncheon Redbury Ballroom

 

1:30pm - 3:30pm Networking Social Hour

 Vini e Fritti

       

Saturday, April 6th

7:30 am – 8:30 am

Continental Breakfast Buffet

included in room rate, hotel guests only

Vini e Fritti           

8:30 am – 12:30 am

Workshop with 20 minute AM Break mid-way through

Redbury Ballroom
   12:30 pm - 2:00 pm  Lunch on own  Free time to explore NYC

 

2:00 pm - 4:00 pm

Workshop

Redbury Ballroom


Course Tuition- $995
Includes:
- 9 CE credit hours
- Welcome Reception & Networking Happy Hour
- Breaks (Friday & Saturday) and Lunch (Friday)
- Course Materials

 

Group Room Block:

In order to book your conference site room reservations at the group rate of $254/night (includes continental breakfast), please click on the following link:  COD Leadership Room Block or call 1-888-206-2480 and mention you are with the COD.  Rooms available on a first come basis, so please book early to ensure your reservation.


CE Details:

This activity has been planned and implemented in accordance with the standards of the Academy of General Dentistry.  Program Approval for Continuing Education (PACE) through program approval of the College of Diplomates of the American Board of Pediatric Dentistry.  COD of the ABPD is approved for awarding FAGD/MAGD credit.  A maximum of 9 CE hours will be awarded for this program.



Cancellation Policy and Liability:


By Registrant-
Refunds, minus a $75 administrative fee, will be issued on written cancellations received on or before March 7, 2019. Registration fees will only be refunded to the person who paid the registration fees, by the same method as the original payment (i.e. credit card, check, etc.) and in the case of a credit card only to the same credit card used to pay the registration fees. Telephone cancellations ARE NOT accepted. No refund requests will be offered after March 7, 2019.


By COD- 
COD reserves the right to cancel, shorten, delay, or otherwise alter or change the meeting in their discretion. If the entire meeting is cancelled COD’s sole obligation is to refund registration fees paid to COD for the meeting by a registrant. If the meeting is delayed, shortened or otherwise altered or changed, COD may in its discretion refund the registration fees paid to COD by a registrant on a prorated basis, but is under no obligation to do so. Registration fees will only be refunded to the person who paid the registration fees, by the same method as the original payment (i.e. credit card, check, etc.) and in the case of a credit card only to the same credit card used to pay the registration fees. COD is not liable for direct, indirect, incidental, consequential, exemplary, punitive, or damages of any other kind, regardless of the nature of the cause of action that may be asserted. COD is not responsible and shall not pay for costs associated with travel, airfare, lodging, food, transportation or other costs or losses incurred by a registrant in connection with the meeting or as a result of the meeting being cancelled, shortened, delayed, or otherwise altered or changed. Registrants are solely responsible for such costs and losses and it is recommended that registrants consider purchasing sufficient insurance to cover such costs and losses. Under no circumstances shall COD’s liability to any registrant exceed the registration fees paid by the registrant to COD in connection with the meeting.
 

 

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