2019 Spring Leadership Seminar
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Susan Salgado, PhD presents: "Practice Leadership & Developing Your Office Culture" The Redbury Hotel New York

 Export to Your Calendar 4/4/2019 to 4/6/2019
When: 4/4/2019 - 4/6/2019
Where: Map this event »
The Redbury Hotel New York
29 E. 29th Street
New York, New York  10016
United States
Presenter: Susan Salgado, PhD
Contact: Molly Major
858-272-6560

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Susan Reilly Salgado, PhD Presents:
Practice Leadership & Developing Your Office Culture


Course Outline

For teams to deliver remarkable customer experiences that are in line with your brand promise, leaders must create a work environment where employees will thrive. This requires not only good systems and structure to support daily operations, but that leaders themselves set the tone for positive team interactions, mutual care and respect, and accountability. In dental practices, the leaders – the dentists and practice managers – must be at the heart of building those teams and empowering them to deliver great patient experiences.

 

What makes this even more challenging is that in fast-paced, high-stress environments, the quality of interpersonal dynamics can quickly erode, and will ultimately impact the quality of your patients’ experiences. Patients know when teams are high-functioning and when they are all getting along. They also know where there is stress and tension – and it impacts how they feel about your brand.

 

In this workshop, Susan Reilly Salgado, Ph.D., will share insights about the role of leaders in crafting organizational culture through caring leadership, emphasizing the qualities of leaders that have the most impact on teams. Then she will focus on key strategies for delivering great customer service in conjunction with the quality care we offer our patients.  Susan’s expertise resides at the intersection of organizational culture, leadership, and customer experience. The goal of our workshop is to understand the role that dentists must play as leaders of their teams, to create a positive and uplifting work environment where employees will thrive, thereby bringing out the best in each individual, and fostering the best possible patient experiences.

 

The content falls into three segments to facilitate the schedule of the retreat:


Module 1: The role of leaders in creating a culture of hospitality (3 hours)

Module 2: Strategies for creating remarkable patient experiences (3 hours)

Module 3: Best practices in holding team members accountable to high standards while maintaining a caring culture (3 hours)



About the Speaker:

Susan Reilly Salgado, Ph.D., is a consultant and speaker on the impact of leadership and culture on customer experience. Having worked for nearly 20 years with famed restaurateur, Danny Meyer of Union Square Hospitality Group, Susan leverages her academic and professional experience in organizational behavior to help organizations create remarkable workplaces that can deliver great customer experiences. In addition to her Ph.D. from NYU, Susan holds a BS and an MBA from Lehigh University, and in 2016, she was named one of Fast Company’s 100 Most Creative People in Business.


Course Schedule:

Date

Time

Event

Location

Thursday, April 4th

5:30 pm – 7:30 pm

Welcome Reception

BAR MARTA

 

 

 

 

Friday, April 5th

7:30 am – 8:30 am

Continental Breakfast Buffet

included in room rate, hotel guests only

Vini e Fritti

 

8:30 am – 12:30 am

Workshop with 20 minute AM Break mid-way through

Redbury Ballroom

   12:30pm - 1:30 pm Smile Savvy Luncheon Redbury Ballroom

 

1:30pm - 3:30pm Networking Social Hour

 Vini e Fritti

       

Saturday, April 6th

7:30 am – 8:30 am

Continental Breakfast Buffet

included in room rate, hotel guests only

Vini e Fritti           

8:30 am – 12:30 am

Workshop with 20 minute AM Break mid-way through

Redbury Ballroom
   12:30 pm - 2:00 pm  Lunch on own  Free time to explore NYC

 

2:00 pm - 4:00 pm

Workshop

Redbury Ballroom


Course Tuition- $995
Includes:
- 9 CE credit hours

- Welcome Reception & Networking Happy Hour
- Breaks (Friday & Saturday) and Lunch (Friday)
- Course Materials

REGISTRATION OPENING SOON....


CE Details:

This activity has been planned and implemented in accordance with the standards of the Academy of General Dentistry.  Program Approval for Continuing Education (PACE) through program approval of the College of Diplomates of the American Board of Pediatric Dentistry.  COD of the ABPD is approved for awarding FAGD/MAGD credit.  A maximum of 9 CE hours will be awarded for this program.



Cancellation Policy and Liability:


By Registrant-
Refunds, minus a $75 administrative fee, will be issued on written cancellations received on or before March 7, 2019. Registration fees will only be refunded to the person who paid the registration fees, by the same method as the original payment (i.e. credit card, check, etc.) and in the case of a credit card only to the same credit card used to pay the registration fees. Telephone cancellations ARE NOT accepted. No refund requests will be offered after March 7, 2019.

By COD- 
COD reserves the right to cancel, shorten, delay, or otherwise alter or change the meeting in their discretion. If the entire meeting is cancelled COD’s sole obligation is to refund registration fees paid to COD for the meeting by a registrant. If the meeting is delayed, shortened or otherwise altered or changed, COD may in its discretion refund the registration fees paid to COD by a registrant on a prorated basis, but is under no obligation to do so. Registration fees will only be refunded to the person who paid the registration fees, by the same method as the original payment (i.e. credit card, check, etc.) and in the case of a credit card only to the same credit card used to pay the registration fees. COD is not liable for direct, indirect, incidental, consequential, exemplary, punitive, or damages of any other kind, regardless of the nature of the cause of action that may be asserted. COD is not responsible and shall not pay for costs associated with travel, airfare, lodging, food, transportation or other costs or losses incurred by a registrant in connection with the meeting or as a result of the meeting being cancelled, shortened, delayed, or otherwise altered or changed. Registrants are solely responsible for such costs and losses and it is recommended that registrants consider purchasing sufficient insurance to cover such costs and losses. Under no circumstances shall COD’s liability to any registrant exceed the registration fees paid by the registrant to COD in connection with the meeting. 

 

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